AgCountry Farm Credit Services’ Anonymous Reporting System
AgCountry Farm Credit Services is committed to practicing the highest standards of ethics and integrity in our business operations and customer relationships. To aid in fulfilling this commitment, AgCountry maintains a confidential and anonymous reporting system supported by an unaffiliated service provider, The Network. This reporting system gives employees, customers, business partners and vendors the opportunity to report complaints regarding accounting, internal accounting controls or audit related matters in an anonymous and confidential manner. This reporting system is not designed for making comments or complaints regarding customer service matters.
Reports may be submitted by phone or through the Internet. To file an anonymous report from any Internet accessible computer, click on the link below and follow the instructions, or call the number below:
The system created by The Network has gone to great lengths to ensure that it is completely confidential and anonymous. All issues or complaints submitted through this reporting system are kept in confidence. Reports may be completed anonymously, or the reporter may provide their name.
Any report filed will be forwarded to an impartial team for review and resolution.
Protection for Reporters
AgCountry prohibits retaliation against anyone who, in good faith, reports a concern.
AgCountry Code of Ethics
AgCountry Farm Credit Services expects all of its directors, employees, officers, and agents to maintain the highest standards of personal and professional integrity in all aspects of their business transactions and activities. This includes complying with all applicable laws, rules, and regulations, deterring wrongdoing and abiding by its Standards of Conduct Policy and other policies and procedures adopted by the Association that govern the conduct of its employees, officers, and agents. To achieve these high ethical standards, all directors, employees, officers, and agents should, among other things, avoid conflicts of interest.
In agreeing to this Code of Ethics, each director, employee, officer, and agent pledges and agrees to:
- Maintain high ethical standards, including high standards of honesty, integrity, and fairness.
- Act in the best interests of the institution.
- Preserve the reputation of the institution and the public’s confidence in the Farm Credit System.
- Exercise diligence and good business judgment in carrying out official duties and responsibilities.
- Identify and disclose to the Standards of Conduct Official any conflicts of interest and/or circumstances or transactions that have the appearance of creating a conflict of interest.
- Refrain from participating in official action or discussion on any matter if you have an actual or perceived conflict of interest.
- Work with the Standards of Conduct Official to identify conflicts and resolve reported conflicts of interest and appearances of conflicts of interest.
- Avoid self-dealing or acceptance of gifts or favors that may be deemed as offered, or have the appearance of being offered, to influence official actions or decisions.
- Comply with all applicable laws, rules, and regulations, as well as the rules and regulations of self-regulatory agreements to which the Association is a party.
- Promptly report any possible illegal or unethical activity, or violation of the Standards of Conduct Policy and the Code to the Standards of Conduct Official or through the Whistleblower Hotline.
- Take all reasonable measures to protect the confidentiality of non-public information about the Association and its customers obtained or created in connection with its activities and to prevent the unauthorized disclosure of this information unless required by applicable law or regulation, or legal or regulatory process.
Each director, officer, employee, and agent is responsible for reading and understanding this Policy, and conducting their activities and business transactions accordingly. Any exception to this procedure must be submitted to and approved by the Association’s Standards of Conduct Official.
All directors, employees, officers, and agents will be held accountable for adherence to this Code. A failure to observe the terms of this policy may result in disciplinary action, up to and including termination of employment or removal from the board of directors, as applicable. Violations of the Code also constitute violations of law and may result in civil or criminal penalties. Any individual contacting the General Counsel, Chief Executive Officer or Audit Committee may remain anonymous when reporting any possible violation of this Code of Ethics through use of the Whistleblower hotline or website. If you have any questions regarding the best course of action in a particular situation, contact the Standard of Conduct Officer, Jessica Fyre.
Each director, officer, and employee shall be required to sign a statement annually that he or she has read and understands this Code. Each agent will be required to sign a similar statement upon the beginning of service.